The Art of Listening to Lead

“Most people don’t listen with the intent to understand; they listen with the intent to reply.” ― Stephen Covey

Of course, listening is a critical skill for anyone in a work setting. Employees who know how to listen to feedback and respond accordingly have a much better chance at success in their professional endeavors. But, I believe there is an art to listening. Leaders who know how to really listen to their employees can help promote innovative thinking, spur productivity, and stimulate creative action.